ResQ Health provides flexible International Health Insurance products across Africa. Our team of professionals combines medical expertise with healthcare administration to deliver excellent value in benefit design and pricing.
We're driven by a commitment to excellence, integrity and innovation in healthcare administration.
To be Africa's most trusted health insurance partner through our consolidated risk pool, strong balance sheet and comprehensive network of private healthcare facilities. We leverage our deep-rooted presence and long-standing local expertise to deliver peace of mind to policyholders across the continent.
We care deeply about the health and wellbeing of every member we serve.
We operate with transparency, honesty, and ethical standards in everything we do.
We embrace technology and creative solutions to improve healthcare delivery.
We strive for the highest quality in service delivery and client satisfaction.
ResQ Health (Pty) Ltd brings together a multinational team of professionals drawn from a broad range of disciplines, including medical specialists and healthcare practitioners. This wealth of technical expertise ensures long-term sustainability with excellent value in benefit design, structure, and pricing.
Our team mirrors the cultural diversity of our clients, combining a wide range of language skills with an extensive knowledge of regional structures. As a fully regulated and licensed health insurance administrator (FSP #53632), we hold the insurance pen to approve claims up to $1 million per claim.
The scale of our operations, combined with our intimate knowledge of the healthcare environment and regional representation throughout Africa, provides peace of mind to our policyholders. With a strong balance sheet and consolidated risk pool, we have the financial strength to negotiate the best supplier and provider tariffs.
Today, we proudly serve multinational companies, leading corporations, public sector organizations, SMEs and individuals across Africa, providing 24-hour multilingual call center support, emergency evacuation services and comprehensive medical coverage with policy activation within 24 hours.
Insurance Pen Authority: Approve claims up to $1 million per claim
Consolidated Risk Pool: Strong financial backing and balance sheet
24-Hour Activation: Policy enablement and multilingual support
Our unique combination of regulatory compliance, regional expertise and client-centered service makes us the preferred choice for health insurance administration in Africa.
Deep-rooted presence based on long-established understanding of each country's unique challenges, built on strong local expertise and relationships.
We hold the insurance pen to approve claims up to $1 million per claim, ensuring fast and efficient claim processing.
Accept premium payments in local currencies, making it easy and efficient for multinational companies across Africa.
Strong balance sheet and financial strength to negotiate best supplier tariffs, translating into robust healthcare products.
Tailor-made products designed to suit specific needs, with flexible options for management and staff across all company sizes.
24-hour call center and helpline with multilingual support, dedicated account managers and policy activation within 24 hours.
Experienced leadership across insurance, healthcare, financial services, and cross-border operations
Martin is a Chartered Accountant and senior insurance and healthcare executive with more than 15 years' experience across health insurance, reinsurance, binder operations, and regulated financial services.
He has held executive leadership roles in insurer-backed health businesses, managed multi-country operations across Africa, and led large-scale financial and operational turnarounds. His background spans underwriting governance, claims management, regulatory compliance, and insurer–reinsurer structuring.
As CEO of ResQ Health, Martin is responsible for strategy, insurer partnerships, regulatory alignment, and the overall execution of ResQ Health's pan-African health insurance and emergency medical model.
Anretia leads customer experience, member engagement, and operational service delivery across the ResQ Health platform.
She brings deep experience in healthcare administration, client servicing, claims coordination, and operational support within insured medical environments. Her focus is on ensuring that members, employers, and partners experience clear communication, efficient processes, and dependable support during critical medical events.
At ResQ Health, Anretia oversees onboarding, member support, service workflows, and experience design across hospital, evacuation, and outpatient journeys.
Jaco is responsible for financial oversight, operational controls, and execution across the ResQ Health group.
He has extensive experience in financial management, insurance operations, budgeting, and cross-border financial structures. His role spans premium and claims flow governance, insurer and reinsurer reporting, operational scalability, and cost discipline.
As CFO and COO, Jaco ensures that ResQ Health's financial model, operational processes, and insurer-facing structures remain sound, compliant, and scalable across multiple African markets.
With a strong presence across the African continent, we provide comprehensive health insurance solutions that work wherever your organization operates.
18+ African countries with local expertise, preferred provider networks, and deep understanding of regional healthcare systems and regulations.
Extended coverage options for organizations with global operations, excluding USA and Canada unless specifically endorsed.
Emergency and non-emergency medical evacuations to world-class facilities in South Africa for specialized treatment and care.
Our service is designed to be seamless and transparent, with dedicated support at every stage of your healthcare journey.
We serve diverse clients across Africa
Organizations with Pan-African footprints and cross-border operations
Blue chip corporations seeking proven track records and reliability
Government entities and public institutions across the continent
Growing businesses looking for affordable, quality healthcare solutions
Personal health insurance for individuals and families living in Africa
Designed for seamless experience
Round-the-clock assistance and advice in multiple languages
Personal support for decision-making and plan management
Fast enablement so you're covered when you need it most
Sessions to ensure members understand and maximize their benefits
Streamlined processes that make healthcare coverage simple
Clear communication at every step of your healthcare journey
We operate with full regulatory approval and maintain the highest standards of compliance, transparency, and accountability.
Financial Services Provider
Licensed and regulated by the Financial Sector Conduct Authority (FSCA) to provide health insurance administration services in South Africa and across Africa.
South African Company
ResQ Health (Pty) Ltd is a registered private company in South Africa, operating in full compliance with all local and international regulations.
Full POPIA compliance for member data security
Annual compliance and financial audits
Clear communication on all policy terms
Adherence to industry codes of conduct
Complaints resolution through proper channels
Staff education on regulatory updates