ResQ Health collaborates with world-class healthcare providers and medical service specialists to deliver exceptional care and comprehensive coverage for our members.
We partner with industry-leading organizations to ensure our members receive the highest quality of care
Our partners bring decades of specialized experience in medical assistance, evacuation, and healthcare management.
From South Africa to Sub-Saharan Africa and beyond, our network ensures you're covered wherever you are.
Every partner is rigorously vetted to meet our strict standards for safety, compliance, and clinical excellence.
AIMS services are coordinated directly through ResQ Health's 24/7 emergency operations center. Our team manages all partner communications and logistics on your behalf.
Alliance International Medical Services (Pty) Ltd (AIMS) was founded in January 2002 and is an independent, privately registered South African company. Collectively, AIMS has more than 30 years of experience in the international medical industry.
AIMS provides medical assistance and case management services on behalf of insurance companies and assistance groups whose members require medical treatment in South Africa and across Sub-Saharan Africa. Their work focuses on managing complex medical events in unfamiliar and often high-risk environments, with an emphasis on patient safety, clinical appropriateness, and financial protection.
AIMS supports clients across the United States, Europe, the Far East, Australia, and Africa, delivering coordinated medical solutions that align with policy conditions, regulatory requirements, and local healthcare realities. Their objective is to reduce stress for patients, families, employers, and insurers during medical emergencies and hospitalisation.
AIMS provides comprehensive medical assistance and case management services, including:
AIMS delivers a single, coordinated service covering the full medical journey while ensuring adherence to policy terms and insurer requirements.
When a medical incident is reported, AIMS takes over administrative coordination and guides the patient through the process from first contact.
Once medical authorisation is obtained, AIMS may issue a guarantee of payment to the treating facility. A clinical management plan is then proposed. Where treatment is outside South Africa, AIMS assesses the suitability of local care and determines whether transfer to South Africa or another appropriate facility is required, either by air ambulance or commercial flight.
If evacuation is required, AIMS provides ongoing case management, daily hospital visits where applicable, and direct communication with treating doctors. Updates are shared with authorised parties, including cost estimates, prognosis, treatment plans, and expected hospital duration.
Where treatment is provided locally, AIMS continues daily monitoring and engagement with the patient, family members, and employers, in line with patient privacy and data protection requirements.
As a South African-based organisation registered within the major hospital group systems, AIMS is able to facilitate preferential access to care and audit hospital accounts for ethical billing and over-servicing.
When evacuation is required, AIMS assists by:
AIMS operates throughout South Africa and Sub-Saharan Africa. Where no fixed presence exists, AIMS endeavours to assist patients wherever they are located, globally.
AIMS endeavours to close consolidated accounts together with the final medical report within 14 days.
AIMS makes payment on behalf of clients. Standard payment terms are 21 days from receipt of original invoices.
IVC Health is a leading healthcare technology provider specializing in digital health solutions, telemedicine platforms, and healthcare management systems. They deliver cutting-edge technology that enables seamless healthcare delivery and patient engagement.
Through their innovative platform, IVC Health connects healthcare providers with patients, streamlines medical workflows, and ensures secure, compliant digital health services. Their technology backbone supports ResQ Health's telemedicine and digital healthcare initiatives.
Secure video consultations with qualified healthcare professionals
Cloud-based electronic medical records and health information management
Mobile apps, portals, and communication systems for enhanced patient experience
Seamless integration with hospital systems, pharmacies, and labs
POPIA-compliant with enterprise-grade security and data protection
Common questions about our trusted healthcare partners
We're always looking for exceptional healthcare providers and service organizations to join our growing network. Let's explore how we can work together.