ResQ Health is fully licensed and regulated by the Financial Sector Conduct Authority (FSCA) in South Africa
ResQ Health is authorized as a Financial Services Provider under the Financial Advisory and Intermediary Services Act (FAIS)
Official authorization from FSCA
FAIS License Certificate
FSP 53632 - Official FSCA Authorization
Secure SharePoint document
You can verify our FAIS license directly on the FSCA website to confirm our authorization.
Verify on FSCA WebsiteAccess our complete policy documents, terms and conditions, and regulatory disclosures
Plan comparison
Compare benefits across all ResQ Health plans to find the coverage that's right for you
View DocumentComplete terms
Full policy terms, conditions, exclusions, and coverage details
View DocumentData protection
How we collect, use, and protect your personal information (POPIA compliant)
View DocumentClaims process
Step-by-step claims procedures, requirements, and timelines
View DocumentLegal terms
General terms and conditions for all ResQ Health services
View DocumentDispute resolution
How to lodge complaints and our internal dispute resolution process
View DocumentTransparency
Financial disclosure statements and fee structures (FAIS requirement)
View DocumentAll ResQ Health policy documents, terms and conditions, and compliance materials are securely stored and accessible through our SharePoint document library. Click any "View Document" button above to access the complete folder with all policies.
Secure Access: All documents are hosted on Microsoft SharePoint with enterprise-grade security and are regularly updated to maintain FSCA compliance.
Understanding the regulatory framework that governs our operations and protects your interests
The Financial Sector Conduct Authority (FSCA) is South Africa's market conduct regulator for financial institutions. The FSCA supervises the conduct of financial institutions and ensures they treat customers fairly.
Consumer Protection: Ensures fair treatment of financial customers
Market Integrity: Maintains confidence in the financial system
Regulatory Oversight: Enforces compliance with financial laws
ResQ Health maintains the highest standards of regulatory compliance to protect our policyholders and ensure transparent, ethical business practices.
Annual Audits
Regular independent audits ensure ongoing compliance
Fit & Proper Requirements
All key personnel meet FSCA's fit and proper standards
Continuous Training
Ongoing CPD (Continuous Professional Development)
Transparent Reporting
Regular submissions to FSCA as required
Financial Advisory & Intermediary Services
Protection of Personal Information
Short-Term Insurance Act
Treating Customers Fairly
Have questions about our regulatory compliance, policies, or need to report a concern? Our dedicated compliance team is here to assist you.
Response Time: We aim to respond to all compliance inquiries within 2 business days. Urgent matters are prioritized.