Contact ResQ Health

Once we receive your group details, we can typically provide a quote within 24-48 hours. After acceptance, onboarding usually takes 5-7 business days depending on group size and documentation requirements.

We provide coverage across 18+ African countries including South Africa, Kenya, Nigeria, Ghana, Tanzania, Uganda, Zambia, Zimbabwe, Botswana, Namibia, and more.

The Worldwide Option also includes coverage outside Africa. Contact us to confirm coverage in your specific countries of operation.

Yes, all planned hospital admissions, surgeries, and elective procedures require pre-authorisation to ensure coverage.

In emergency situations, we require notification within 24-48 hours of admission. Our 24/7 emergency line is always available for urgent cases.

Worldwide Option ($1M): Coverage both inside and outside Africa.

Africa Option ($1M): Coverage within African countries only.

Emergency Evacuation ($250K/$350K): Emergency stabilisation, evacuation, and resultant hospitalisation within Africa only.

Our 24/7 emergency desk coordinates immediate medical stabilisation and evacuation to the nearest appropriate medical facility. This includes local and air ambulance, ICU routing, and medical escorts where required.

Note: Emergency evacuation does not include search and rescue operations.

ResQ Health is a licensed Financial Services Provider (FSP 53632) that facilitates administration and claims coordination. Coverage is provided through licensed insurers and local insurance partners. We coordinate care, approvals, and case management but do not assume insurance risk directly.